Should I hang up or stay on the line?

Never hang up until you are told to do so. If you hang up and redial, you may not get the same dispatcher and have to start all over again. It may be frustrating for you, but we will need you to stay on the line until we advise you that it is all right to hang up.

Be patient if we seem to ask a lot of questions. There are certain things that we must know to provide you with the services you need.

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1. How do I know if I have a real emergency?
2. What should I tell the dispatcher/operator when I call?
3. Should I hang up or stay on the line?
4. If I accidentally call 911 should I hang up?
5. Should I dial 911 if I have a non-emergency situation?
6. When I call 911, am I calling the agency that I need for my emergency?
7. When I’m on my cell phone, will dialing 911 call my hometown emergency service agency?